Mail-in shoe, bag and leather repair
Start your shoe or bag repair online with our US mail-in service. Send photos for assessment before mailing your item. Mail-in repairs are received and handled through our Chelsea shop in New York.
1. Send photos for review
Start a mail-in repair request
Show the complete item and close-ups of the damage. Tell us what you would like repaired and choose the mail-in option in your request. We assess shoes, handbags, luggage and leather goods according to their materials, construction and condition.
Photos for shoe repair
- One full side view of each shoe
- A clear photo of both soles and both heels
- Close-ups of the damaged area and surrounding construction
- A photo of the size and maker markings when available
Photos for bag repair
- Front, back and both side views
- The complete interior and lining
- Close-ups of handles, corners, closures and damaged areas
- A photo showing the bag’s size and overall shape
2. Wait for shipping instructions
Please wait for the team to review your request and confirm the shipping arrangements before mailing your item. We will explain where to send it and discuss the next step for your repair.
3. Send your item to Chelsea as instructed
Our mail-in receiving location is Vince’s Village Cobbler, 227 West 29th Street, New York, NY 10001. Follow the instructions supplied by the store and keep your shipping tracking number.
If the team has directed you to create a UPS shipping label, open the shipping label page.
4. Confirm the work after inspection
A photo assessment is preliminary. After your item arrives at Chelsea, we inspect it before confirming the repair work, final price and timing.
Discuss return shipping or pickup with the team when arranging your repair. Read the current operating policy and shipping terms.
Mail-in repair questions
Can I ship my shoes or bag before the photo review?
Send photos first and wait for the team to review your request and confirm the shipping arrangements before mailing your item.
Does a photo assessment confirm the final repair price?
A photo assessment is preliminary. We inspect your item in person at Chelsea before confirming the repair work, final price and timing.
Can I bring my item to a New York shop instead?
Walk-ins are welcome at SoHo, 125 Sullivan Street, or Chelsea, 227 West 29th Street. No appointment is needed for drop-off. See both NYC shops, hours and directions.
Questions about mailing an item?
Call (646) 449-8821 or email info@vincesvillagecobbler.com. For walk-in visits, see both shops and their opening hours.
Already have a repair with us? Open repair messages and updates.